Installing Virtual Worlds from the Virtual Worlds User Centre is a straightforward process, but it's important to follow the steps carefully. We recommend reading through all of the steps before starting the installation.
Steps to Install Virtual Worlds from the User Centre
- Go to the User Centre and navigate to Downloads and then Software Updates. Select Download Manager and then Download to load the installer. Run the downloaded file to install Download Manager to your computer.
- Navigate to Downloads and then Software Updates and locate the SQL Server section. Download and install SQL Server 2019.
- When installing SQL Server 2019, make sure that all outstanding Windows updates are installed and restart your machine. Windows updates or pending restarts can affect the installation process.
- In the Software Updates section, navigate to Virtual Worlds Professional and download the latest version to your computer.
- Next, install Virtual Worlds. If the installation doesn't work, please reach out to support.
- After SQL Server and Virtual Worlds are installed, you can begin installing the catalogues.
Additional Tips for Installation
- Ensure that your machine has completed all Windows updates and has been restarted before attempting installation.
- If you're unsure at any point during the process, it's best to contact support for assistance.
- To make this process easier, you can request the Virtual Worlds Smart Installer from support to combine these three installations into one program.
Note: If any issues arise during installation, or if you need further assistance, please contact support at virtualworldssupport@cyncly.com or call 01908 44 88 99.