If you're moving your Virtual Worlds licence to a new machine, whether it's a dongle licence or a software licence, follow the appropriate steps below.
Moving a Dongle Licence
To move a dongle licence, simply plug the dongle into the USB port of a new PC that has Virtual Worlds Professional installed.
Ensure that Sentinel Protection is installed on the new machine as well, as it's required to manage the dongle licence.
| Note: To install Sentinel Protection, visit the Virtual Worlds User Centre. For further guidance, refer to How to Install and Update from the Virtual Worlds User Centre. |
Moving a Software Licence
- On the new computer, install and start Virtual Worlds.
Note: For more information, see How to install Virtual Worlds.
- In the menu bar, located at the top of the screen, select Help > Activate Licence.
- In the Activate Licence dialog, click the Existing User - How to Transfer a Licence drop-down:
- Follow the instructions shown:
Contact Support
If you encounter any issues or need assistance with moving your licence, contact our support team:
| Opening Hours: | Monday to Friday: 08:30 - 17:00 GMT |
| Phone: | +44 (0)1908 448899 |
| Email: | virtualworldssupport@cyncly.com |