If you're moving your Virtual Worlds licence to a new machine, whether it's a dongle licence or a software licence, follow the appropriate steps below.
Moving a Dongle Licence
To move a dongle licence, simply plug the dongle into the USB port of a new PC that has Virtual Worlds Professional installed.
Ensure that Sentinel Protection is installed on the new machine as well, as it's required to manage the dongle licence.
Note: To install Sentinel Protection, visit the Virtual Worlds User Centre. For further guidance, refer to How to Install and Update from the Virtual Worlds User Centre. |
Moving a Software Licence
- On the new computer, install and start Virtual Worlds.
- Go to Help > Licence Status.
- Select Manual Licence Setup and go to the Machine Licence tab.
- Copy the Machine ID and email it, along with your Licence ID, to virtualworldssupport@cyncly.com to request a machine licence change.
- Once processed, start Virtual Worlds, go to Help > Licence Status, and select Check For Licence Update. Enter your Licence ID and click Register Licence.
The request should be handled within 1 hour during office hours. Requests made outside these hours will be processed when the office reopens.
Contact Support
If you encounter any issues or need assistance with moving your licence, contact our support team:
Opening Hours: | Monday to Friday: 08:30 - 17:00 GMT |
Phone: | +44 (0)1908 448899 |
Email: | virtualworldssupport@cyncly.com |