There are several reasons why you may be unable to locate an article on the Virtual Worlds helpdesk. To improve your search results and find the information you need, consider the following factors.
Incorrect Spelling
Spelling mistakes are a common reason for unsuccessful searches. Double-check the spelling of your search terms to ensure accuracy.
Brand Names
We aim to keep the help centre neutral by avoiding the use of brand names in our articles. If you are searching for a specific supplier, you can check their availability in How to Tell if a Supplier is Available on Virtual Worlds.
Complicated Request
The more detailed and specific your search, the harder it can be to match it with an article. Try simplifying your request by using broader keywords to increase the chances of finding relevant content.
Non-Existing Article
Some topics may not yet have a dedicated help article. We regularly review searches that return no results and work to create relevant content as soon as possible. In the meantime, if you cannot find what you need, we recommend reaching out to support for assistance.